Shipping policy

 

At Aromatics International, we are committed to providing transparent shipping costs for all our customers. We prioritize prompt shipping for every order, although processing delays may occur during sale events and peak shopping days.

For Customers In The United States

For our US customers, we currently offer free shipping on orders over $79, and free returns. Please note that certain exclusions may apply and that this promotion is available for a limited time only.

Please note: Free shipping may not be combinable with other discount codes. Additionally, free shipping is not available for those receiving wholesale, teaching, professional, or bulk product discounts at this time.

Bulk items, Aromahead Kit orders, and international orders are not eligible for our current free shipping promotion. Please note that Bulk orders or Aromahead kits are not eligible for returns, replacements, exchanges or refunds. If for any reason you feel that there is a quality issue with your bulk oil or Aromahead kit then please notify our team within 10 days of delivery and send a small sample back for testing. For Aromahead kits with a defective product we will send you a replacement item for any specific products that do not meet your expectations.

Processing Times

Orders are processed and dispatched from our workshop during regular business hours (Monday through Friday excluding major US holidays).

For Expedited, Two Day and Next Day services, we typically dispatch your shipment the day you order, if ordered before 2pm ET on a working day. Expedited orders are prioritized before standard orders.

We strive to ship all orders as quickly as possible to ensure prompt delivery. However, please be aware that processing delays may occur during sale events and peak shopping days. We recommend allowing for additional time during these periods.

Returns

Please read our refunds & returns policy page.

International Shipping

We are not currently running any free shipping promotions to our international community. We still provide competitive shipping rates for our international customers, ensuring swift and secure delivery of your orders. Our team has negotiated affordable shipping options to offer you the best possible rates. For further assistance in choosing the most suitable shipping method for your international orders, please don't hesitate to contact our customer service team. We appreciate your understanding and continued support as we strive to enhance our services. 

International Customs & Duties

Any customs, duty or other taxes charged by your home country will need to be paid for by the recipient before the package can be delivered or collected. For some countries we will collect these for you.

At Aromatics International, providing the highest quality products to our customers is our passion, and we want our customers to love our products as much as we do. Something not quite right? Get in touch and we will happily pay return shipping costs from the US within 45 days of purchase. Please contact our customer service team, or you can call us at (406) 273-9833.